The benefits of ITIL®4 Foundation include:
- Understand the fundamentals of what a service is, how value is delivered and how it is measured
- Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals
- Gain an understanding of the processes within ITIL® and what their purpose is within ITSM
- Take the first step on the journey to become an experienced and recognized ITSM professional
- Join a community of millions around the globe gaining value from the ITIL® framework and guidance
Who should attend?
ITIL®4 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL®. The ITIL®4 Foundation certification is designed as an introduction to ITIL® and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
- Those who require a basic understanding of the ITIL® framework
- Those who want to understand how ITIL® can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL®.
However, the ITIL®4 Foundation certification can benefit anyone who has an interest in IT service management.