The benefits of ITIL Foundation include:
- Understand the fundamentals of what a service is, how value is delivered and how it is measured
- Learn the global language used within ITSM to effectively communicate with colleagues and other ITSM professionals
- Gain an understanding of the processes within ITIL and what their purpose is within ITSM
- Take the first step on the journey to become an experienced and recognized ITSM professional
- Join a community of millions around the globe gaining value from the ITIL framework and guidance
Who should attend?
ITIL v3 Foundation introduced candidates to the key elements, concepts and terminology found in ITIL. The ITIL Foundation certification is designed as an introduction to ITIL and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.