No products in the cart.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
What Will You Learn?
Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Learning Resource Kit
- Up-to-date and reliable
You can trust that all your study materials are always current and in sync with the official exams, guaranteed.
- Accessible learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse learning resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences through workbooks for in-depth study, official books and quick reference guides.
- Engaging introduction
Kickstart your learning journey with a welcome video, featuring industry experts, that will ignite your enthusiasm for what lies ahead on your certification path.
Exam essentials
- Official eBook
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.
- Learning Resource Kit
The Official Training Materials for ITIL 4 Foundation. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
- Interactive eLearning
Immerse yourself in a high level of interactivity, complete with quizzes and knowledge checks. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and informative.
Exam
- 40 questions
- Multiple choice
- 60 minutes
- Closed book
PeopleCert Official Package
| eLearning Package Inclusions | |
| Official eBook | YES |
| Exam Voucher | YES |
| Learning Resource Kit | YES |
| Interactive eLearnings | YES |
| Auto-marked sample papers | YES |
