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Learn practical skills to adapt service management practices to the modern organisation’s dynamic, high-velocity environment. Build resilient systems and improve service quality and speed.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
What Will You Learn?
Digital Transformation Strategies
Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
Agile and DevOps Principles
Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
Lean and Continuous Improvement
How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
Automation
Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
Digital Product Management
Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
Service Resilience
Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
Service Performance Metrics
Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
Customer-Centric Approaches
Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
Culture
Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
Learning Resource Kit
- Expertly Crafted Content
The course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and fully aligned with requirements.
- Up-to-Date and Reliable
Rest assured, all your study materials are always current and in sync with the official exams.
- Convenient access to resources
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.
- Engaging Introduction
Kickstart your learning journey with a welcome video featuring industry experts that will ignite your enthusiasm for what lies ahead on your certification path.
Exam Essentials
- Official eBook
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
- Interactive eLearning
Immerse yourself into our exciting interactive experience and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
- Learning Resource Kit
Study with the ITIL 4 Specialist: High-Velocity IT Learning Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Exam
- 40 questions
- Multiple choice
- 90 minutes
- Closed book
PeopleCert Official Package
| eLearning Package Inclusions | |
| Official eBook | YES |
| Exam Voucher | YES |
| Learning Resource Kit | YES |
| Interactive eLearnings | YES |
| Auto-marked sample papers | YES |
