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Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
What Will You Learn?
Key concepts
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Governance and Compliance
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Service Performance Metrics
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Continual improvement
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Risk Management
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Value Stream Mapping
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Communication and Collaboration
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Planning
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Organization change management
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
Learning Resource Kit
- Up-to-date and reliable
Rest assured, all your study materials are kept up to date and in sync with the official exams.
- Convenient access to resources
Access the materials anytime through Canvas, our online learning management system, which enables you to download and keep the resources for future reference, long after taking your exams.
- Diverse learning resources
Designed for self-directed independent study, our Learner Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.
Exam essentials
- Official eBook
This guide is a valuable exam preparation resource which will be your go-to reference for your work, further studies and professional development.
- Interactive eLearning
Immerse yourself into our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
- Learning Resource Kit
Study with the ITIL 4 Strategist: Direct, Plan and Improve Learner Resource Kit which includes a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Exam
- 40 questions
- Multiple choice
- 90 minutes
- Closed book
PeopleCert Official Package
| Package Inclusions | |
| Official eBook | YES |
| Exam Voucher | YES |
| Learning Resource Kit | YES |
| Interactive eLearnings | YES |
| Auto-marked sample papers | YES |
