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Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging.
Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’ first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
What Will You Learn?
Key concepts
Understand the purpose and key concepts of Deployment Management, highlighting its importance in managing the deployment of new or changed services into the live environment.
Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Deployment Management in achieving seamless and successful deployments.
Practice processes
Explore Deployment Management processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure smooth and coordinated deployment activities.
Roles and competencies
Focus on key roles within Deployment Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing deployment tasks.
Information and technology
See how Information and Technology can support and enable Deployment Management to deliver improvements, providing tools and systems for effective planning, tracking, and execution of deployments.
Partners and suppliers
Explore the role of partners and suppliers in Deployment Management, understanding how to collaborate effectively to enhance deployment processes and ensure successful implementation.
The ITIL Capability model
Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Deployment Management.
Practice success
Learn strategies for succeeding with Deployment Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust deployment practices to achieve business goals and deliver value.
Learning Resource Kit
- Expertly crafted content
Course materials were created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive and directly aligned with requirements.
- Up-to-date and reliable
Rest assured, all your study materials are always current and in sync with the official exams.
- Accessible learning
The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse learning resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
Package Inclusions
| Package Inclusions | |
| Official eBook | YES |
| Exam Voucher | YES |
| Learning Resource Kit | YES |
| Interactive eLearnings | YES |
| Auto-marked sample papers | YES |
Exam essentials
- Official eBook
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
- Interactive eLearning
Immerse yourself in our exciting interactive course and learn through quizzes and tests. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
- Exam retake
Take your exams stress-free, knowing that you’ll get a second chance at the exam if you don’t get a satisfactory result on your first try.
- Learning Resource Kit
Learn with the Official ITIL 4 Practitioner: Deployment Management Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
- Official mock exam
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
