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Industry-recognised
certification
Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
Employers’
first choice
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
New career
opportunities
Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
What Will You Learn?
Service Design and Development
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
Service Automation and Technology
Discover the role of automation and technology in service creation, delivery and support.
Culture and Collaboration
Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
Continuous Improvement
Continuous improvement is the ITIL framework’s main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
Customer and User Experience
Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
ITIL 4 Principles
Apply ITIL 4’s guiding principles (“Focus on Value”, “Start Where You Are”, and “Optimise and Automate”) to boost efficiency.
Learning Resource Kit
- Up-to-Date and Reliable
Rest assured, all your study materials are always current and in sync with the official exams.
- Accessible Learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study, Official Books and Quick Reference Guides.
Exam essentials
- Official eBook
This guide is a valuable exam preparation resource, which will be your go to reference for your work, further studies or professional development.
- Interactive eLearning
Immerse yourself in our exciting interactive world and learn through quizzes and tests.
Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and effective.
- Learning Resource Kit
Learn with the Official ITIL 4 Specialist: Create, Deliver and Support Training Materials which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Exam
- 40 questions
- Multiple choice
- 90 minutes
- Closed book
PeopleCert Official Package
| eLearning Package Inclusions | |
| Official eBook | YES |
| Exam Voucher | YES |
| Learning Resource Kit | YES |
| Interactive eLearnings | YES |
| Auto-marked sample papers | YES |
